plastic toy maker of Shantou Guanyu Toys Industry Co., Ltd achieves an outstanding outcome in the international market. Its long-term service life, remarkable stability, and stylish design help it gain great recognition. Though it has passed international standards including ISO 9001 and CE, it is viewed to have quality improved. As the R&D department continuously introduces trending technology into the product, it is expected to excel others in a broader application.
Customer Satisfaction is of central importance to Guanyu Toys. We strive to deliver this through operational excellence and continual improvement. We track and analyze a variety of metrics to constantly improve our products, including customer satisfaction rate and referral rate. All these measures result in high sales volume and repurchase rate of our products, which make a contribution to our further progress and customers' business.
Feedback from our customers is a very important source of information for the development of our services. We cherish our customer comments through Guanyu Toys and send these comments to the appropriate person for assessment. The result of the assessment is provided as feedback to the customer, if requested.